Frequently Asked Questions

Which areas will be treated?

If you have an ant or spider treatment done, we will treat all skirting areas where necessary, in the roof cavity and under house were access can be gained. Externally we treat all window and door frames, eaves, garden beds, pathways, fence line, garages and sheds, any other outbuildings including the kids cubby.

Are the chemicals used toxic?

We use the safest chemicals available to us at the time of treatment. The chemicals used are likened to the toxicity of table salt and has no odour. We still ask customers to vacate the premises to allow it to dry. This can be faster in summer than in winter. On average this is about 1 hour.

Does the spray affect humans?

No, the chemicals can be used safely in your home as we use the same chemicals in child care centres, nursing homes and hospitals.

How long to I need to leave for?

If you are having a general pest treatment done the period you need to leave for is about 1 hour. If you are having rodent treatment done you do not need to leave.

Do I need to take my pets away?

Pets, especially dogs should be removed for about 1 hour or until the chemicals are dry. Same as for birds in cages . If you have a cat they will leave on their own accord. Fish tanks and bird cages should be covered with a sheet or towel.

How long does the treatment take?

This is highly dependent on the size of the property being treated, but usually a general pest treatment may take an hour to one and half hours with a rodent treatment taking about 45 minutes. A more specific time can be provided upon making a booking.

How long will the treatment take to work?

Depending on what type of pest problem you are having, it can take anywhere from immediately to two weeks. This is regarded as a control period, and will be clarified at the time of your booking.

Do I need to prepare anything before my treatment?

If you are having a rodent treatment, you do not need to prepare anything. If you are having a general pest treatment you should put all food items away, including cookware, crockery and cutlery. Externally, all clothes should be removed from the clothesline, all windows closed and pet bowls turned over. The technician will advise if there are any other requirements on the day.

What if it rains on the day of my treatment?

If the weather is not permitting on the day of the treatment, you will receive a phone call from our office before the scheduled appointment time and the treatment will be rescheduled.

Rodent Treatments - Will I find dead rats and mice everywhere?

No. Nine times out of ten they die outside the house.

How often should I have my home treated?

We recommend that you have your home treated for ants and spiders every 12 months in order to keep your property safe. Some customers choose to have a treatment every 6 months to ensure complete protection.

What is involved in a termite inspection?

Our experienced technician will inspect your entire home and exterior for termites. On average an inspection will take 1-2 hours, and the technician will complete a report on all of his findings. You will receive it either by email or post.

What payment methods do you accept?

We accept Cash, Cheque, Visa, MasterCard or EFT on the day of the treatment.

Do you offer warranties on treatments ?

Yes, we offer warranties on all our pest treatments for a period of 6 months.

Finding Wasps/Bees at home – What to do.

Firstly keep all children and pets away. Do not block hole where the bees or wasps are entering and do not try and treat yourself. Call us as we treat these as an urgent job.

Do you offer same day service?

No. But if you have a problem with either bees or wasps we do our utmost to get to you on the same day.
Reason for not same day service is as we usually are booked with our regular clients in advance for at least a day ahead.

Will the bait used for rats and mice affect my pets or children?

No. We place baits in the areas where the children or pets would not normally have access.